Refund and Returns Policy
Effective Date: June 16, 2025
Last Updated: June 16, 2025
At A42 Store, we are committed to providing high-quality digital products and services. Due to the nature of the items we sell, including software licenses, server configurations, and digital freelance work, we have specific conditions under which refunds can be considered.
1. Digital Products (Licenses, Servers, Hosting)
Due to the irreversible nature of digital goods, all sales of the following products are final and non-refundable once delivered:
- Software licenses (e.g., Windows, Office, antivirus, etc.)
- Video game activation keys
- Web hosting and email hosting plans
- VPS and server provisioning
- Domains and SSL certificates
We do not accept returns or exchanges for delivered digital goods.
2. Server Services and Subscriptions
We may offer partial refunds for server-related services (e.g., VPS, email hosting) within 7 calendar days of purchase, but only under the following conditions:
- No significant usage has occurred (e.g., no outbound email, no high traffic load)
- No policy violations (e.g., spam, abuse, illegal content)
- The request is made in good faith and includes a valid reason
After 7 days, no refunds will be issued.
3. Freelance Services
Freelance services (such as development, design, or setup tasks) are billed based on project scope. Refunds for these services are only available:
- If work has not yet started
- If the project is canceled within 48 hours of payment
- At our discretion, based on project progress and client communication
Custom work that has been delivered or partially completed is non-refundable.
4. Failed or Delayed Delivery
If you did not receive a digital product or experienced a significant delay (more than 48 hours) after successful payment:
- Please contact us at support@a42.store
- We will investigate and re-send or re-issue the product if applicable
- If delivery is not possible, we will offer a full refund
5. Unauthorized Charges or Fraud
If you suspect unauthorized or fraudulent activity on your account or payment method, contact us immediately. We will work with our payment processor to investigate and take necessary action.
6. How to Request a Refund
To initiate a refund request, please email us at:
Email: support@a42.store
Include your order ID, purchase date, and a detailed explanation.
Refunds, if approved, will be issued to your original payment method within 5–10 business days.
7. Policy Updates
We may update this Refund and Returns Policy from time to time. Any changes will be published on this page with a new effective date.
8. Contact Us
If you have questions about this policy, reach out to:
A42 Store
Email: support@a42.store
Website: https://a42.store/contact-us/
HelpDesk: https://a42.store/customer-help/
WhatsApp: https://wa.link/oh6qjp
Telegram: https://t.me/a42store